Support

Support for Easy Clone for Jira Cloud.

Three ways to get unstuck: open a ticket with our service desk, browse the documentation, or read the blog. Average response time on tickets is one business day. Our team is GMT-friendly.

Open a support ticket Browse the docs

Service desk

Fastest response: typical 1 business day

Submit a ticket through our Atlassian-powered service desk. You can track the status, add attachments, and reply by email. Tickets are prioritised by impact: production issues first, configuration questions next.

Open a support ticket

Documentation

Self-serve answers

Step-by-step walkthroughs for every screen, including the cross-project mapping wizard, bulk-cloning from JQL, custom-field value reconciliation, and Tempo Account handling.

Browse the docs

Blog & release notes

Latest features and workflows

Read about new capabilities (bulk-clone from JQL, schema mapping improvements, Tempo Timesheet Account support) and workflow tips from teams using Easy Clone in production.

Read the blog

Common questions

How do I report a bug or ask a question?

Open a ticket through the service desk linked above. Include your Atlassian site URL, the issue key you were cloning, and a screenshot of any error. We respond within one business day.

Where is Easy Clone hosted?

Easy Clone is a Forge / Connect app authorised against your Atlassian Cloud instance. The cloning job runs on our backend in the EU (DigitalOcean, Frankfurt), only reads what is needed from Jira to perform the clone, and does not retain issue data after the job finishes. We are Cloud Fortified by Atlassian.

Do you have an SLA?

Standard service-desk response is within one business day. For enterprise customers needing a contractual SLA, contact us through the service desk.

Can you help with a complex cross-project migration?

Yes. If you need to migrate Jira issues between projects in bulk with a non-trivial schema mapping, open a ticket and we will help you scope and run it.

Where can I leave a review?

Reviews live on our Atlassian Marketplace listing. Easy Clone is currently rated 4.9★ across 37 reviews.

Can't find what you need?

Open a ticket and we'll get back to you within one business day. Include your Atlassian site URL, the issue key and a screenshot of any error.

Contact support Read the blog